Privacy Policy

Introduction

Papaioannou Eleni (hereinafter referred to as “the Company, “we” or “us”), which is based in Amptzoglou 39, 54636, Thessaloniki, Greece is committed to protecting and respecting your privacy.

 

This Privacy Policy (together with our Terms of use) sets out the basis on which we will process the personal information you provide to us or which we collect from you when navigating and using the website under whispersofolympus.com (hereinafter the “website”); which is carried out in accordance with national and European law on the protection of individuals from the processing of personal data, as it applies from time to time.

 

Please read these texts carefully to understand our approach and practices to your personal data and how we will handle it. By providing your personal information to us, you represent on the one hand that you accept this Privacy Policy and the Cookies Policy and that you consent to the collection, processing and disclosure of your personal data in accordance with this Privacy Policy and the Cookies Policy.

 

The processing of your personal data, as described in this Policy, is based on the consent you provide to us by using the services of our Website. For the purposes of the applicable data protection legislation, the controller is defined as the Company Papaioannou Eleni with registered office in Amptzoglou 39, 54636, Thessaloniki, Greece.

 

Collection of information

We collect your personal information when you use the website. The information we collect falls into three categories:

• information you provide to us
• information we collect by automated methods
• information we collect from other sources

We may combine the information you provide to us with information collected by automated methods and with information we receive from other sources.

 

We collect information you provide to us as follows:

• The Company collects through the Website personal data of users as they are registered on the Website by themselves for the use of certain services of the Website. In particular, they are the subject of collection and processing. Indicatively, the following user data: First name, last name, e-mail address, postal address, telephone.
• Information about your account, such as your username or password (or any other information that identifies you) that you use to access our website or use the services of the Website in accordance with the Terms of use.
• Your profile information, including for your preferred services or for the times you prefer to visit us or for the frequency you use the website.
• Other personal information that you choose to provide us when interacting and/or communicating with us, for example, first name, last name, postal address and e-mail address (email), telephone.

We collect information by automated methods

We may use the following automated technologies to collect information from your mobile device when you use our website.

• Your Internet Protocol address (IP address)
• The operating system of your mobile device if you visit the website via a mobile device
• The type of mobile device and its settings
• The serial numbers that correspond to your device and its parts
• Advertising identifiers, for example, IDAs & IFAs advertising identifiers or similar identifiers
• The redirecting website (the website that led you to ours)
• Messages to us or to us on social media
• Actions related to the way you use our website, such as sections you visit on our website
• Our website may collect information about the exact location of your mobile device using geolocation and technologies such as GPS (global tracking system), Wi-Fi (wireless local network), Bluetooth, or cell tower proximity. The majority of mobile devices and browsers (browsers) allow you to revoke the permission you granted us to collect such information using your device or browser settings. If you have questions about how you can prevent the collection of information about your exact location, we recommend that you contact your mobile device’s technical support provider, your device manufacturer or your software provider or browser.

Some services may not work properly without your location information. If you would like us to delete information we have collected that could identify your location, please contact us at the address, telephone number or email address listed below. By law, we may need to retain certain information.

 

We collect information from other sources

We may collect information about you from other companies or organizations. We may also collect information that is publicly accessible. For example, we may collect information about you when you interact with us on social media.

 

Cookies policy

In Papaioannou Eleni we consider it important to know what cookies we use on our website and why we use them. Our goal is to provide you with the right information, as well as the best browsing experience on our website.

 

We use cookies to improve the operation of whispersofolympus.com, your proper browsing, your easy connection and your smooth movement to its individual pages. At the same time, cookies allow us to present you with advertising and training content relevant to your interests and needs.

 

Cookies help us analyze how visitors use our website, how they browse and where they find it difficult. In this way we can constantly optimize the operation of our e-shop and address any problems that may arise.

 

All information collected from these cookies is used only to improve your own shopping experience, structure and content of whispersofolympus.com.

 

Cookies are pieces of information in the form of very small text. They are stored in the browser used on your PC, smartphone or tablet (Chrome, Mozilla Firefox, etc.), helping to operate our site more efficiently. Cookies do not in any way cause harm to users’ computers or to the files stored in them. The information stored in cookies is used for identification and optimization purposes.

 

The categories of cookies are divided into the following:

 

1) Necessary Cookies

 

They allow the execution of basic functions of the site, such as adding products to the basket, electronic payment and storing products in the wish-list. Space these strictly necessary cookies directly affect the smooth operation of the e-shop, but your personal navigation experience is also degraded, since basic e-commerce functions are not functioning.

 

2) Functionality cookies

 

These cookies “remember” your preferences while browsing our site so that we can recommend the appropriate products based on your needs. With these cookies you enjoy a personalized version of whispersofolympus.com, so you can find what you are looking for much easier.

 

3) Statistical Cookies

 

Statistical cookies or analytics cookies are a subset of functionality cookies and enable us to evaluate the effectiveness of the various functions of our site in order to continuously improve the experience we offer you.

 

4) Promotional Cookies

 

Promotional cookies are used to “serve” advertisements more relevant to you and your interests. They are also used to send targeted advertising aimed at limiting mass, unwanted and meaningless advertising messages.

 

How we use the information we collect

We will use the information we collect to:

• Navigate and use the features of the Website
• To personalize your experience on our website
• To execute orders for the purchase of products you submit through our Website, to communicate with you about your purchase but also about our accounting, auditing and internal operations in the context of our trading relationship.
• Improve our business, products and services. For example, we may use your information to better understand the preferences of consumers and users of the Website, in order to improve the organization and presentation of our products through our online store, but also to improve our Website in general. We may use the information to develop new products and services through conducting customer research and evaluating the efficiency of our sales, marketing and advertising activity.
• To maintain, manage and improve our products, offers, promotions, our website.
• To send you promotional messages about news, offers for products and services of our Company, indicatively via email (newsletters), mobile phone (SMS, viber), web push notifications etc., if you have stated that you wish.
• To prevent and control fraud, breach of our Terms of use and applicable law, as well as to comply with court decisions, requests from the competent judicial, prosecutor or public authorities, and to comply with applicable law.
• If you contact us, we will use the information you provide to us, such as your contact details, and/or delivery or payment information, and/or information about the product you purchased, in order to resolve your problem or to respond to your inquiries.

With whom we share the information we collect

We will not disclose your personal information to third parties. However, we only share your information in the manner described in this Privacy Policy.

 

We will share your information with suppliers who provide us with services, such as website support services and other information technology services and conduct research and analysis. We prohibit suppliers who provide services to us, such as those suppliers, from using the above information or sharing it for any purpose other than providing services on our behalf.

 

We may decide, for strategic or other business purposes, to sell or transfer our business in whole or in part. In the context of such sale or transfer, we may transfer information we have collected and stored, including customer information to any party involved in the sale or transfer of our business in whole or in part.

 

As part of this sale or transfer, we may transfer information we have collected and stored, including customer information, to any party involved in the sale or transfer.

 

We may sometimes share information that does not identify you directly. For example, we may share anonymous, aggregated statistics about your use of the Site.

 

By way of exception, our Company may disclose your personal information to third parties only if there is a legal obligation to do so, or is obliged by decision/order of a judicial or other competent authority.

 

Promotional communications

If you give us your consent to receive promotional communications from us, you may choose not to receive such communications anymore and withdraw your consent by following the instructions in the opt-out. You can choose not to receive any more promotional messages by contacting the phone or email address below.

 

If you have chosen not to receive any more promotional communications from us, the Company will however be able to send you messages/communications regarding your transactions or any accounts you have with us. The fact that you have chosen not to receive a type of communication from us does not mean that you have chosen not to receive other types of communications from our Company. For example, if you have chosen not to receive emails, you may continue to receive promotional messages by phone (e.g. SMS) if you have previously opted-in to receive them.

 

We will retain your data for as long as is necessary to serve the purposes described in this Policy, as well as to comply with our data retention policies (unless retention of data for a longer period is required by law).

 

If at any time you wish to correct the personal information we have about you, please contact us at or at the phone below.

 

Retention period for personal information

We keep your information for as long as necessary to fulfill the purposes described in this Policy. (unless required by law for a longer period).

Links to other websites and social media

The Website may provide links to a website operated by us or third parties. If you visit one of these linked sites, you should read the site’s privacy policy, terms and conditions of use and other policies. We are not responsible for the policies and practices of third parties. These organizations handle the information you provide to them in accordance with their privacy policy, terms and conditions of use and other policies.

 

We may also use our providers of other applications, tools, widgets, and plug-ins on our website, such as Facebook’s “like” buttons, to use automated methods to collect information and how we use those features. These organizations may use your information in accordance with their own policies.

 

International data transmission

The personal information that we collect from VIVA payments will remain and be stored on a secure server within Greece and the Company takes all reasonable steps to protect it.

 

Notwithstanding the foregoing, the personal information we collect may be transferred and stored to destinations outside the European Union (EU), including countries that may not provide the same level of protection as that provided in your country.

 

In the context of the processing described in this Policy, we may assign the processing, or share your personal information with third parties located in countries outside the European Union (EU). Therefore, your personal information may be processed by staff operating outside the European Union (EU) and working for us or one of our suppliers.

 

We rely on these third parties/suppliers to provide services and products on our behalf, and we may share your personal data with these third parties (for example, program/software providers, external partners, etc.).

 

In general, our service providers are under contract obliged to protect your personal data and cannot in any way use or transmit your personal data. We will not allow these third parties to use or disclose this information for any purpose other than the purpose of providing services on our behalf.

 

Regardless of which country your personal data is shared with, we will only share your personal data in those cases where there is a strict need for access to the data (such as in accordance with the European Commission’s standard contractual Terms) and always in accordance with the appropriate protection mechanisms (such as the European Commission’s standard contractual Terms).

 

You have the right to request a copy of the above by contacting the Company at the address or telephone below.

 

By submitting your personal data, you agree to such transfer, storage or processing. Such transfers shall be in accordance with the uses specified in this Policy and permitted by law.

 

We will take all necessary measures in accordance with applicable law to ensure the secure management of your data, always in accordance with this Policy and the law.

 

Information security

We are committed to taking all reasonable steps to keep your personal information secure. Our technical, administrative and physical procedures are designed to protect your personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration or destruction.

 

While we strive to protect our information systems, no website, information system or data transmission over the Internet or any other public network can be guaranteed to be 100% secure.

 

Your rights

Under applicable law, you have the right of access, i.e. upon request, to be informed whether or not your personal data are being processed and to receive further information about the processing, in particular about the processing carried out, the appropriate safeguards under which any transfers to a third country or international organization are made.

 

Furthermore, you have the right to request the rectification of inaccurate personal data. Also, if the conditions of the law are met, you have the right to erasure, the right to restriction of processing, the right to data portability and the right to object to processing.

 

Furthermore, you can withdraw your consent at any time, without however affecting the lawfulness of the processing based on consent before its withdrawal.

 

Finally, you have the right to lodge a complaint with the competent supervisory authority if you consider that the processing of your personal data is contrary to applicable law. You may exercise your rights above and obtain further information on them by contacting us in writing as described in the “Contact Us” section below.

 

Changes to our Privacy Policy

This Privacy Policy is effective as of the date stated at the beginning of the policy. We may change this Privacy Policy from time to time. If we make any changes, we will post the revised version here and change the last updated date in the Policy. You should check this regularly to be informed of the most recent updated version of the policy.

 

How to contact us

If you wish to contact us regarding this Privacy Policy, as well as to exercise your rights, you can contact us at the business info@whispersofolympus.com or +30 697 1883257.